Privacy Policy


Outage Support Resource, LLC ("OSR," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, www.osresource.net.

This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information.



Information We Collect

We may collect information that you voluntarily provide, including:

  • Name
  • Company Name
  • Email Address
  • Phone Number
  • Project Information
  • Messages submitted through our Contact or Quote Request forms

We also automatically collect certain technical information, including:

  • IP Address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Referral sources

This information helps us improve our website and better serve our customers.



How We Use Your Information

We use your information to:

  • Respond to inquiries
  • Provide quotes and project information
  • Schedule meetings or consultations
  • Improve our website and services
  • Communicate regarding outage support, maintenance services, or customer requests
  • Send occasional company updates or marketing communications (you may opt out at any time)

We do not sell your personal information.



Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

These technologies may include services such as:

  • Google Analytics
  • Website performance monitoring
  • Marketing or CRM integrations (such as HubSpot)

You may disable cookies through your browser settings, although some portions of the website may not function properly.



Third-Party Services

We may use trusted third-party providers to help operate our website and business, including:

  • Website hosting providers
  • Customer Relationship Management (CRM) platforms
  • Email communication platforms
  • Website analytics providers

These providers receive only the information necessary to perform services on our behalf and are expected to protect your information appropriately.



Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information you provide.

While no method of internet transmission is 100% secure, we work to maintain commercially reasonable security practices.



Data Retention

We retain personal information only as long as necessary to:

  • Respond to your requests
  • Maintain business records
  • Meet legal or contractual obligations
  • Improve customer service



Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications

To make a request, please contact us using the information below.



Links to Other Websites

Our website may contain links to third-party websites.

OSR is not responsible for the privacy practices or content of those websites.



Children's Privacy

Our website is intended for business use and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.



Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective immediately upon posting to this page.

The Effective Date at the top of this policy will indicate the latest revision.



Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:


Outage Support Resource, LLC

1244 FM 522

West Columbia, TX 77486

Phone: (979) 388-7382

Website: www.osresource.net

Email: Please use the Contact Us form available on our website.


Last Updated Date: 7/9/2026